Return Policy Effective Date: 11/1/2024
Here at Doplex Corp., we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please review our return policy below.
1. Return Window You have [30] days from the date of delivery to initiate a return. Items must be returned in their original condition and packaging.
2. Eligibility for Returns To be eligible for a return:
Items must be unused and in the same condition that you received them. Items must be in the original packaging, including all tags, labels, and accessories. Certain items are non-returnable, including: Gift cards Final sale items Personalized or custom items
3. How to Initiate a Return To start a return, please follow these steps:
Contact our customer service team at [email protected] to request a return authorization. Provide your order number and the reason for the return. Once authorized, we will send you a return shipping label and instructions on how to return your item.
4. Return Shipping Costs
If the return is due to our error (e.g., wrong item or defective product), we will cover the return shipping costs. If you are returning an item for any other reason, you are responsible for the return shipping costs.
5. Refunds Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [7-10] business days.
6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [7] days of delivery. We will arrange for a replacement or refund.
7. Contact Us If you have any questions about your return, please reach out to us at: Email:[email protected]
8. Policy Updates We may update this return policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.